Betting Rules

These rules apply to bets and gaming activity made through the Betflare Casino website or any other approved platform connected with the service. They should be read together with the website's general Terms and Conditions, Privacy Policy, responsible gambling information, and any rules displayed for a particular game, market or promotion. If there is a difference between a general rule and a product-specific rule, the rule shown for that product will normally apply to the relevant bet, subject to the full Terms and Conditions.

Players are responsible for reading the information shown before confirming a bet. This includes the game or market selected, the relevant odds or return information, the stake, the possible outcome, any applicable conditions, and whether the bet is eligible for a promotion. Information displayed on the website is provided to support an informed decision, but it does not replace the rules governing the relevant service.

Eligibility and account use

Betting is available only to people who meet all applicable legal and account requirements. You must provide accurate information when creating and maintaining an account, and you must update that information if it changes. An account must be used only by the person to whom it belongs. You must not allow another person to access your account, place bets for you, or use your payment method without proper authorisation.

You are responsible for keeping your login details, device and account information secure. Tell the operator promptly if you believe that your account has been accessed without permission, if a transaction appears unfamiliar, or if any account information is incorrect. Betflare Casino may ask for information or documents to verify identity, age, location, payment ownership or account activity. Betting access may be restricted while checks are being completed.

Lawful and fair use

You must use the service lawfully and honestly. You must not interfere with the website, exploit an error, use malicious software, manipulate a game or market, or attempt to gain an unfair advantage. You must not use an account to conceal the identity of another person, bypass a restriction, or engage in conduct that may compromise the fairness, security or integrity of the service.

Applicable Australian laws and regulatory requirements may affect whether a service is available in a particular location or to a particular player. You are responsible for complying with the laws that apply to you. Betflare Casino may refuse, limit, suspend or review activity where this is necessary to meet legal, security, integrity or responsible gambling obligations.

Before confirming a bet

Before submitting a bet, check that the selected game, market, outcome, stake and other details are correct. If odds, prices, returns or other information are displayed, review those details carefully before confirmation. A bet is not necessarily accepted merely because a selection has been added to a bet slip or because a request has been submitted.

A bet is accepted only when the service records it as accepted and the relevant confirmation is shown in your account or transaction history. If the service rejects a bet, the bet will not be treated as accepted. A pending, failed or interrupted request should not be assumed to have been placed. Check your account history before trying again, as repeating a request could result in more than one accepted bet.

Stake, balance and transaction records

You must have sufficient available funds or approved betting credit, where applicable, before a bet can be accepted. The amount shown as the stake is the amount that may be deducted from your available balance if the bet is accepted. Any currency, minimum or maximum amount, fee, restriction or other transaction condition will be displayed through the relevant service or account terms where applicable.

Your account history is the main record of accepted bets, deposits, withdrawals, adjustments and other account activity. Review it regularly and keep a record of any transaction you wish to query. If a bet appears more than once, is missing, or shows information that does not match your understanding, contact support through the available website channels as soon as reasonably possible.

Changes, cancellations and errors

Once a bet has been accepted, it generally cannot be changed or cancelled by the player unless the applicable product rules expressly allow it. A request to change a selection, stake or outcome is not effective unless the service confirms the change. Unaccepted or pending bets may be affected by market closure, technical interruptions or other processing events.

If a clear error appears in odds, prices, selections, settlement information, account balances or other betting data, the operator may investigate and correct the error in accordance with the applicable rules. This may include cancelling an affected bet, correcting an incorrect settlement, or applying the information that should reasonably have been displayed. The operator may also review activity that appears to rely on an obvious error or a system fault.

Technical interruptions

Internet connections, devices, payment services and software can experience delays or interruptions. A message displayed on your device does not always confirm that a bet has been accepted. If a page freezes, a connection drops, or a confirmation is not shown, check your account history before taking further action. The operator may review the technical records of a transaction when deciding whether a bet was received and accepted.

Product-specific rules

Each game, market or betting product may have its own rules. These may explain how an outcome is determined, which events count, how a result is recorded, what happens if an event is postponed or abandoned, and whether special conditions apply. Read the rules shown on the relevant product page before placing a bet. Where a game uses a random number generator or another automated process, outcomes are determined by the operation of that system and the applicable game rules.

For event-based betting, the relevant rules may refer to an official result, an authorised data source, a governing body, an event organiser or another reliable source. The applicable source and method of settlement may differ between products. A result may be reviewed if new information, a correction or an official ruling changes the information originally used for settlement.

Settlement of accepted bets

Accepted bets are settled according to the product-specific rules and the information available when the result is determined. A winning bet may qualify for a return calculated under the displayed terms. A losing bet may result in the stake being lost. A void, cancelled or otherwise unsettled bet may be treated as described in the relevant rules. No outcome should be assumed until the bet is shown as settled in your account.

If a bet is settled incorrectly because of an administrative, technical or data error, the settlement may be reviewed and corrected. Where a balance has been credited or debited incorrectly, an adjustment may be made after the issue is identified. The operator may retain records of the original settlement, the review and any resulting correction.

Events that change or cannot be completed

If an event is postponed, abandoned, interrupted, rescheduled, changed or cannot be completed, the result will depend on the rules for that product. Some selections may remain valid, while others may be voided or settled using an applicable alternative process. Players should not assume that a delayed or changed event will be treated in the same way as another event. The rules displayed for the relevant market will determine the outcome.

Where a game or market is withdrawn, becomes unavailable, or cannot be settled reliably, the operator may suspend settlement while the matter is reviewed. Bets may be voided or otherwise resolved under the relevant rules. This does not affect any rights or protections that apply under Australian law.

Promotions and special offers

Promotional bets, bonus funds, free play and special offers may be subject to additional terms. Those terms may define eligibility, qualifying activity, expiry, wagering requirements, excluded products, maximum use, withdrawal conditions or other restrictions. The promotional terms should be read before participation. If promotional terms conflict with these general rules, the promotional terms may apply to the relevant offer.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget before you play and use only money you can afford to lose. Keep track of your time and spending, take regular breaks, and avoid gambling when affected by alcohol, stress or other circumstances that may affect your judgement.

• Do not chase losses or increase stakes because a previous bet lost.
• Do not borrow money or use essential household funds for gambling.
• Use available account controls, spending tools, time reminders or deposit limits where offered.
• Consider taking a break or requesting an account restriction if gambling is no longer enjoyable or manageable.
• Seek independent support if gambling is affecting your finances, relationships, work, study or wellbeing.

Betflare Casino may apply responsible gambling checks, account limits, cooling-off periods, self-exclusion measures or other safeguards in accordance with its policies and applicable requirements. A request for a restriction may affect access to some or all betting services. Do not create another account or ask another person to place bets for you while a restriction applies.

Account reviews and security checks

Betting activity may be reviewed for identity verification, payment security, fraud prevention, responsible gambling, technical issues, integrity concerns or compliance with applicable laws. During a review, transactions or access may be delayed, limited or suspended. You may be asked to provide information that is reasonably required for the review. Any information supplied should be complete, accurate and current.

If an account is suspended or closed, you must not attempt to evade the decision by creating another account. The operator may take action where accounts appear to be connected or where activity breaches the applicable terms. Decisions are made using relevant account, transaction, technical and betting records, subject to applicable legal obligations.

Questions and complaints

If you believe a bet has been accepted, recorded or settled incorrectly, first review the product rules and your account history. Then raise the matter through the customer support channels made available on the Betflare Casino website. Include the relevant account information, bet or transaction reference, date, product and a clear description of the issue. Do not include unnecessary sensitive information in a message.

A complaint may be reviewed using account records, bet logs, payment records, website information and technical data. The outcome may include confirmation that the original decision was correct, a correction, a refund or another resolution permitted by the applicable rules. Further review options, where available, will be explained through the relevant support process.

Updates to these rules

These Betting Rules may be updated to reflect changes to the service, products, technology, legal requirements or responsible gambling practices. The current version published on the website applies from the stated effective date or, where no date is shown, from publication. Review the rules before placing a new bet, particularly after a significant update. Existing bets will normally continue to be dealt with under the rules that applied when they were accepted, unless a change is required by law or is necessary to correct an error.